Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Returns

We accept returns for both defective and non-defective products.

To be eligible for a return, the product must be new, unused, and in the same condition in which you received it, with its original packaging and any applicable tags. Proof of purchase may be required.

To start a return, please contact us at dreamzoon18@gmail.com before sending the product back.

Returns may be completed by mail or in person. For mail returns, we will provide a return shipping label at no cost for eligible returns.

Returns sent without first contacting us may not be accepted.

Exchanges

We accept exchanges for eligible products.

To request an exchange, please contact us within 30 days of receiving your order. The product must be new, unused, and in its original condition and packaging.

Return Shipping

For eligible returns, a free return shipping label will be provided. Where applicable, a return shipping label may also be included with the original order.

There are no restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your product arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at dreamzoon18@gmail.com so we can review the issue and provide a resolution.

Refunds

Once we receive and inspect your returned product, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 30 days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Contact Information

Trade Name: DreamZoon, Inc.
Email: dreamzoon18@gmail.com
Business Address: 1312 17th St, Alamogordo, NM 88310, United States