Frequently Asked Questions

Where do you ship?

We currently ship orders within the United States only.

How long does shipping take?

Orders typically require 1–2 business days for handling and 5–8 business days for transit.

The estimated total delivery time is 6–10 business days, excluding weekends and U.S. holidays.

Is shipping free?

Yes. We offer free standard shipping on all orders within the United States.

How can I track my order?

Once your order has been shipped, you may receive tracking information by email. You can use the tracking information provided to follow your shipment.

Can I return my order?

Yes. We accept returns for both defective and non-defective products within 30 days of receiving your order.

Products must be new, unused, and in their original condition and packaging, with applicable tags where required.

Is return shipping free?

Yes. Eligible mail returns are provided with a free return shipping label.

Do you accept exchanges?

Yes. We accept exchanges for eligible products within 30 days of receiving your order.

Are there any restocking fees?

No. We do not charge restocking fees for eligible returns.

How do I request a return?

Contact us at dreamzoon18@gmail.com before sending your product back. We will provide the appropriate return instructions.

Where should I send my return?

Approved mail returns should be sent to:

DreamZoon, Inc.
1312 17th St
Alamogordo, NM 88310
United States

Please contact us before sending a return.

How long does a refund take?

Once we receive and inspect your returned product and approve the refund, the refund will be issued to your original payment method within 30 days.

Your bank or payment provider may require additional time to post the refund.

What if my order arrives damaged or defective?

Please contact us at dreamzoon18@gmail.com as soon as possible after receiving your order. We will review the issue and work with you to find an appropriate resolution.

What payment methods do you accept?

Available payment methods are displayed during checkout. Depending on availability, we may accept major credit and debit cards and other payment methods provided through our payment processing partners.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible at dreamzoon18@gmail.com. We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.

How can I contact DreamZoon?

You can contact us by email:

DreamZoon, Inc.
Email: dreamzoon18@gmail.com
Address: 1312 17th St, Alamogordo, NM 88310, United States