Return & Refund Policy

30-day returns

You have 30 days from the day your order is delivered to start a return. Items should be in the condition you received them, with all parts included. If your child has already adopted their night light and it simply is not working out, contact us anyway — we would rather find a solution than have a product nobody uses.

How to start a return

Email support@dreamzoon.shop with your order number and a line about what is not working. We will reply within one business day with a prepaid return label and the return address.

Damaged on arrival

If an item arrives damaged, send a photo to support@dreamzoon.shop within 48 hours of delivery. We will ship a replacement immediately — no need to return the damaged unit unless we ask.

Refund timing

Once your return arrives at our Los Angeles warehouse, we inspect it within 2 business days and issue your refund. Banks typically post refunds within 5–7 business days after that. Shipping is free both ways on damaged items; on change-of-mind returns, the original shipping (which was free) is not deducted from your refund.

Exchanges

Want a different color or a different light altogether? Start a return and place a new order, or just reply to your confirmation email and we will handle the swap for you.

Contact

support@dreamzoon.shop · +1 (938) 222-0898 · 5838 W Manchester Ave, Los Angeles, CA 90045